Who we are
Our website address is: https://imaginebyronbay.com.au
Imagine Byron Bay values and respects the privacy of all individuals we engage with. We are committed to safeguarding your personal information and complying with the Privacy Act 1988 (Cth) and all other relevant privacy laws and regulations.
This Privacy Policy outlines how Imagine Byron Bay collects, stores, uses, and discloses your personal information, as well as the steps we take to ensure its accuracy, security, and confidentiality.
What personal information do we collect?
The personal information we collect about you depends on the nature of your dealings with us or what you choose to share with us. The personal information we collect about you may include:
- name;
- email address;
- phone number
How do we collect your personal information?
We collect your personal information directly from you when you:
- interact with us over the phone;
- interact with us online;
- subscribe to our mailing list.
Collecting personal information from third parties
We may also collect your personal information from third parties or through publicly available sources, for example from Airbnb, booking.com and Stayz. We collect your personal information from these third parties so that we can contact you regarding your booking at Imagine Byron Bay.
How do we use your personal information?
We use personal information for many purposes in connection with our functions and activities, including the following purposes:
- deliver to you a more personalised experience and service offering;
- improve the quality of the service we offer;
- internal administrative purposes.
Disclosure of personal information to third parties
We may disclose your personal information to third parties in accordance with this Policy in circumstances where you would reasonably expect us to disclose your information. For example, we may disclose your personal information to:
- our third party service providers (for example, our IT providers);
- our property managers;
- our professional services advisors.
How do we protect your personal information?
Imagine Byron Bay will take reasonable steps to ensure that the personal information that we hold about you is kept confidential and secure, including by:
- having a robust physical security of our premises and databases / records;
- taking measures to restrict access to only personnel who need that personal information to effectively provide services to you;
- having technological measures in place (for example, anti-virus software, fire walls).
Retention of personal information
We will not keep your personal information for longer than we need to. In most cases, this means that we will only retain your personal information for the duration of your relationship with us unless we are required to retain your personal information to comply with applicable laws, for example record-keeping obligations.
How to access and correct your personal information
Imagine Byron Bay will endeavour to keep your personal information accurate, complete and up to date. If you wish to make a request to access and / or correct the personal information we hold about you, you should make a request by contacting us and we will usually respond within 7 days.
Inquiries and complaints
For complaints about how Imagine Byron Bay handles, processes or manages your personal information, please contact hello@imaginebyronbay.com.au. Note we may require proof of your identity and full details of your request before we can process your complaint.
Please allow up to 7 days for us to respond to your complaint. It will not always be possible to resolve a complaint to everyone’s satisfaction. If you are not satisfied with our response to a complaint, you have the right to contact the Office of Australian Information Commissioner (at www.oaic.gov.au/) to lodge a complaint.